Support

One of the major hurdles to jump with respect to open-source software is support. Who can you hold accountable for software that is available for free?

The AXE Group provides support for Open Source Software we have years of experience, using either open-source or commercial products.

We have two standard support offerings:

1. Annual Support: This program offers support for Software’s for the period of one year. Since Software’s are not licensed, clients may have multiple instances of the product installed. There is no additional cost per instance (since people are actually encouraged to have more than one) but in order to fairly limit the support contract, only two customer contacts (primary and secondary) are able to enter support calls. There is no limit for the number of support calls that can be made.

2. Installation Support: This is the same offering as above, but it is limited to 20 business days from the initial call. Since many support questions arise with installation, this is an option for those who just want help with basic setup and configuration questions. It is upgradeable to a full support contract.

Custom support offerings are also available.

The AXE Group also offers a completely managed instance of installations.

"No Worries" Installations: For a small monthly fee, The AXE Group will remotely manage an instance of services running on the client's network. All configuration issues, upgrades, etc. will be handled by AXE staff. Get all of the valuable management information from the system without worrying about the application itself.